Returns Policy

At Mares Mexico, we strive to offer the highest quality products. However, if for any reason you are not completely satisfied with your purchase, we are here to help with a clear and simple return process.

1. Return Conditions

You may return products purchased through Mares Mexico under the following conditions:

Return period: You have 30 days from the date of purchase to request a return.
Product condition: Items must be unused, in their original packaging, and include all tags and accessories.
Proof of purchase: A receipt or proof of purchase is required to process any return.

2. Exceptions

Some products are not eligible for returns, such as:

Custom or personalized items.
Items that have been used or damaged by the customer.
Clearance or discounted items, unless they have manufacturing defects.

3. Return Process

To initiate a return, please follow these steps:

Contact us: Get in touch with our customer service team via [email] or [phone number], providing details of your purchase and the reason for the return.
Shipping: Once your return is approved, you will receive instructions on how to send the product back. The shipping cost will be covered by the customer unless the item is defective or incorrectly shipped.
Inspection: Once we receive the item, our team will inspect it. If the product meets our return conditions, we will proceed with the refund.

4. Refunds

Refunds will be processed using the same payment method you used for the original purchase:

Credit or debit card: Processing times may vary depending on your bank or card issuer.
Bank transfer: For payments made via bank transfer, the refund will be sent to the bank account you provide.

Please note that original shipping costs are non-refundable, except in cases of defective items or shipping errors.

5. Product Warranty

If the product has manufacturing defects, you may be able to use the product warranty within the applicable period. For more details on product warranties, please refer to our [Warranty Policy] on the website.

6. Returns for Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team immediately. In such cases, we will cover all shipping costs and arrange for a replacement or refund.

7. Contact Us

If you have any questions about our returns policy or wish to initiate a return, please contact us at contact@maresmexico.mx or +52 (624) 143-6915.